Outage and crisis management

Quick decision making and clearly defined processes in case of outages and crises

Benefit from these options for precise and coordinated action by all involved parties including seamless and traceable documentation of all instructions and actions.

Protect yourself legally.

Outage logging

Act responsibly

Outage logging by the company or outsourced to call center
Automatic determination of responsibility
Guided call logging
Fast availability of information
Automatic start of process

The operations center

Act responsibly

Dynamic mapping of individual service restoration processes
Standardized response to outage and crisis situations
Active use of control system functions
Fast and qualified dispatching
Coordination with third parties (police, fire department, emergency services)

The information center

Networked communication

Central availability of all information
Automated report logging by SCADA systems
Automatic information transfer to involved internal and external parties
Digital integration of the field force
Communication with third parties (police, fire department, emergency services)

Secure and economic management of unplanned measures

The fast and complete logging of the reports in the call center is the basis for all responses. By the automatic determination of responsibility and the automated mapping of the logged information to the preconfigured processes, PSIcommand assumes the decision making for the responses.

Solve challenges and complex tasks effectively

After making the decision, PSIcommand continues to support the process. The dispatching of operational units is supported by the pre-filtering of the field force which receives the job directly via PSIgridmobile and can act immediately. In addition, the automatic sending of notifications ensures fast and complete distribution of the information.

Precise & coordinated actions in response to severe weather, floods, and other emergencies

The PSI scalable solution allows a business to set up and parameterize a variety of outage and crisis scenarios which are triggered by the report logging.

In addition to parameterizing these scenarios, PSIcommand also supports four escalation levels for the response of the company.

The benefit

Reduce the workload of the coordinators by automated decision processes
Fast and appropriate responses of your company in emergencies
Compliance with notification requirements by automatic expansion of the reporting chains