• Our Services

    Comprehensive services for more security for your operational processes

As an experienced IT partner, we continue to support you after installing our software. Our service portfolio supports you in your responsibility to provide seamless operation of the installed software and infrastructure, to avoid outages, and to identify optimization potential.

Our procedures are based on the methods and processes described in the IT Infrastructure Library (ITIL - collection of best practices for implementing IT service management).

Together we can custom-tailor the service package you need.

Your benefits

Load reduction for your staff while increasing security for your IT

  • Highly qualified IT security staff
  • 24/7 system support
  • Service modules tailored to your requirements
  • On-site hardware replacement service
  • Efficiency and transparency by structured service processes based on ITIL
  • Comprehensive training program for optimal use of our software
  • Our service staff is always up to date about the status of your software

Overview of our services:

Software maintenance

  • Service Desk according to ITIL
  • Troubleshooting
  • Configuration management
  • Cyber security
  • Active system monitoring

Hardware maintenance

  • Firmware update services
  • Installation of security patches
  • Handling repairs and exchanges

Training

  • at PSI´s offices in Aschaffenburg
  • at your offices
  • as standard training or customer-specific training on your system

Your contact

Thomas Benzing, PMP ®
Customer service

+49 6021 366-842
tbenzing@psi.de

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