Fault Clearance Management

The central tasks of fault clearance management are the identification of faults as well as determining and implementing the required measures.

In emergencies such as gas alarms, resources must be dispatched within seconds of the initial fault report.

Fault clearance management with PSIcommand is characterized by the following:

  • Optimized fault report management with automatic determination of measures to be executed based on available information (fault report).
  • Situational overview of combined geographic display of fault events and other network states.
  • Interface to phone system for transfer of phone numbers.
  • Automatic determination of responsibilities based on area definitions and equipment responsibilitíes.
  • Powerful functions for supporting optimized dispatching based on skill sets, availabilities, and current locations of the fault clearance crews.
  • Minimization of deployment times in emergencies, especially gas emergencies, by directly creating the deployment order from the fault report (express danger deployment).
  • Management of on-call units.
  • Time monitoring of all alarms and important information from external systems.
  • Information-technical integration of the operational fault clearance staff by mobile interfaces.
  • Fast access to all data required for fault clearance from within vehicles and workplaces distributed throughout the company.
  • Continuous and auditable on-site documentation of all events and activities.
  • Monitoring of further resolution of the fault up to finalization of complete documentation.
  • Direct creation of follow-up orders and deployments based on feedback from completed deployments.
  • Interface to maintenance (follow-up deployments) and accounting (costing, billing of billable work).
  • Creation of statistics and reports for individual measures and the entire fault situation.